Terms & Conditions

1. Who We Are

This website, ebooq.store (“eBooq”, “we”, “us”), sells digital eBooks. The seller is eBooq Store, NIF / VAT number PT297035312, Praça Dona Olga Morais Sarmento 1, RC DTO, 2910-625 Setúbal, Portugal. You can contact us by email at hello@ebooq.store or by phone on +351 920 205 979. By placing an order you accept these terms, so please read them before buying.

2. What You Are Buying

Every product on this site is a digital download. Nothing is physical and nothing is posted to you. Each purchase includes the eBook in PDF format, together with any templates or worksheets listed on that title’s product page.

Page counts, contents and descriptions on product pages are accurate at the time of publication. We may revise a book to correct errors or update outdated material; where we do, existing customers can download the revised version at no cost.

3. Orders and Payment

Placing an order is an offer to buy. The contract is formed when we confirm your order and make the download available to you. Prices are shown in euro. Applicable tax is calculated at checkout based on the location you provide and is displayed before you confirm payment.

We reserve the right to decline or cancel an order where a price has been listed in error, where payment is not authorised, or where we reasonably suspect fraudulent use of a payment method. If we cancel an order you have already paid for, you receive a full refund.

4. Delivery and Access

Access is granted immediately once payment clears. Download links appear on the order confirmation page, are sent to the email address supplied at checkout, and remain permanently available in your account. Links do not expire and there is no limit on the number of devices you may use.

If you cannot access a file you have paid for, contact us and we will supply a working copy. Delivery problems caused by an incorrect email address, an over-zealous spam filter, or a full mailbox are not a failure of delivery on our part, but we will still help you retrieve your download.

5. Licence and Permitted Use

When you buy an eBook you receive a personal, non-exclusive, non-transferable licence to read it for your own use. You may store it on devices you own and print a copy for personal reference.

You may not resell, sublicense, rent, share, upload or otherwise distribute the file, in whole or in part, nor remove any copyright notice. Reproducing substantial extracts publicly, or using the content to train commercial systems, requires our written permission. Further detail is set out in the Digital Product Policy.

6. Cancellation and Refunds

Digital content supplied immediately is treated differently from physical goods under consumer law. By starting your download you agree to immediate supply and, where applicable, acknowledge that the statutory right to cancel is lost at that point. The circumstances in which we do and do not offer refunds are set out in full in our Refund Policy, which forms part of these terms.

7. Accounts

An account is created at checkout so your downloads remain accessible. You are responsible for keeping your login details confidential and for activity that takes place under your account. Tell us promptly if you believe your account has been accessed without your permission.

8. Nature of the Content

Our books are general educational information. They are written carefully but they cannot take your individual circumstances into account. Titles covering money, health or business are not personalised financial, medical, legal or professional advice, and should not be relied on as a substitute for advice from a qualified, regulated professional. Any decisions you take after reading remain yours.

9. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, our total liability arising from any order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss, including lost profits or lost opportunity, arising from use of our books.

We do not warrant that the site will be uninterrupted or error-free, though we make reasonable efforts to keep it available and secure.

10. Intellectual Property

All content on this site, including the books, cover designs, text and branding, is owned by eBooq or licensed to us. Nothing in these terms transfers ownership of any intellectual property to you.

11. Changes to These Terms

We may update these terms from time to time. The version published on this page at the moment you place an order is the version that applies to that order. Material changes will be reflected in the “last updated” date above.

12. Complaints and Governing Law

If something has gone wrong, email hello@ebooq.store and we will try to resolve it directly. You can also submit a complaint through the Livro de Reclamações Eletrónico (Portugal’s official electronic complaints book).

If we cannot resolve a dispute between us, you may refer it to an alternative dispute resolution body. For consumers in Portugal, the competent body is CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (www.cniacc.pt). Further information is available on the Portuguese consumer portal, www.consumidor.gov.pt.

These terms are governed by Portuguese law, without affecting any mandatory consumer protections available to you under the law of your country of residence.