Contact Ebooq
Email is the fastest way to reach us. We reply within one business day, Monday to Friday.
Order and Download Problems
A link that will not open, a missing confirmation email, or a file that appears damaged. Please include your order number and the name of the eBook — it lets us find your order immediately and send a replacement link in the first reply.
Email About an OrderRefunds and Billing
Questions about a charge, a duplicate payment, or a refund request. Please read the Refund Policy first, as it explains when a refund is available for a digital download — then email us with your order number.
Email About BillingQuestions About a Book
Not sure whether a title covers what you need, or whether it assumes prior knowledge? Ask before you buy. We would rather tell you a book is not right for you than have you buy the wrong one.
Ask About a TitleEverything Else
Press, partnerships, accessibility requests, or a correction to something we have published. We take accuracy seriously — if you have spotted an error in one of our books, we would genuinely like to know.
General EnquiryBefore You Email
Most questions are answered on the FAQ page, and the two most common issues have quick fixes worth trying first.
- No confirmation email? Check your spam and promotions folders. Your download is available in your account whether or not the email arrives.
- Download will not start? Sign in and download from your account rather than from the email link, which can be rewritten by some mail providers.
Response Times
We aim to reply to every message within one business day. Messages sent at weekends or on public holidays are answered on the next working day. If your order is not working, you will not be left without the book you paid for — contact us and we will resolve it.
Company Details
Ebooq — digital eBook store, operating at ebooq.store. General enquiries: hello@ebooq.store.